We hope you are happy with your purchase. However, if you are not completely satisfied with your order for any reason, you can return the item within 30 days of delivery.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@backsavvy.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@backsavvy.com.
Exchanges
The fastest way to ensure you get the specific size and color you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
For exchanges on color or sizing please contact us at exchanges@backsavvy.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we’ve approved your return, please contact us at refunds@backsavvy.com.
RETURNS FAQ
What can I do if my exchange product is no longer available?
Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work with you to find a solution.
Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. If you have not received this e-mail correctly, our customer service will be happy to help you.
What should I do if a product is delivered faulty or damaged?
Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to support@backsavvy.com with a photo of the damages. Our customer service will work with you as quickly as possible to find a solution.
What should I do if I want to return my order outside the return period?
Please remember to deliver your return within the 30-day period before the return period expires. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a voucher. We are committed to fostering lasting relationships with all of our customers and we are happy to come to a solution for unique circumstances. Please ask our customer support team for the possibilities.